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Support

Support is handled via email. Before sending in a bug report or a support request, please read through the Frequently Asked Questions page, as your issue may be addressed there.

Please note that I do not have access to payment/billing information - please contact the distribution platform you purchased from for issues of that nature.

iOS users, please look at the iOS Support page. Linux users please check out the Linux Support page. Windows/Mac users can simply follow the directions below.


Known Issues (v1.0.7):

  • Gnome Labs: If the disassembly sequence runs and the most recently tower built is refundable (has not been sold or upgraded), the "Full Refund" text will show. This may mislead players into believing that all towers were fully refunded, when in actually, only that 1 tower was fully refunded.

When reporting an issue that is not addressed in the FAQ, please provide details about your device and operating system.

Examples:

  • I am using Windows Vista 64-bit on a Dell Inspiron 18293 laptop.
  • I am using Windows 7 32-bit on a PC with an i5-2500k and nVidia GeForce 460GTX.
  • I am using a mid-2011 Macbook Pro with the AMD 6750m GPU running Mac OS X 10.9.5
  • I am using an iPhone 5 running iOS 7
This information is necessary when trying to diagnose an issue, as some issues may only happen on specific devices, configurations, and operating systems.


Please be descriptive about the issue you're facing.

Examples:

"The creatures all disappeared in Level 1 after I built a laser tower" is good, and may help in getting your issue resolved.

"The creatures all disappeared in Level 1 after I built a laser tower. They always disappear in Level 1 after building a laser tower, unless I wait until wave 16 before building a laser tower. Then they do not disappear." is extremely helpful information, as that indicates a definite bug with a clear method of reproduction.

The more information you can provide here, the easier it will be to track down the specific issue.



Once you have all the information you need, please send an email with the details to:
alarameth-td@mattgadient.com.



Alarameth™ and Alarameth TD™ are trademarks of Matt Gadient.

© Matt Gadient. All rights reserved.